Service Orders

EFFORTLESS SERVICE REQUESTS.

Do you want to offer the kind of repair and maintenance work that keeps customers coming back? That all starts with an excellent service request experience. Fullbay lets customers make requests through their own portal—and you can choose how you receive alerts for each one.

Get service requests directly in Fullbay through the Customer Portal, phone calls, email, and text messages

Set up pending repairs for tasks like preventive maintenance and DOT reminders

Receive emergency maintenance requests through Fullbay’s integration with FleetNet

QUARTERBACK THE WORKFLOW.

Fullbay makes it easy to review real-time repair data and history for any vehicle you have in the shop. With necessary information at your fingertips, you can keep your service orders moving throughout the day.

See exactly what’s going on with a repair at any given time: status, notes, and pictures collected during the process are all kept in one place

Review up-to-the-minute technician stats to help speed up decisions like who to assign to what jobs

Keep your entire crew on the same page with handy internal notifications. Techs are informed when they've been assigned to a new repair, when parts are ready to be priced, and much more

Automatically track technician labor hours within service orders for easy invoicing

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The Right Tools for Your Techs.

World-class repairs and happy customers all start from one place: properly equipped technicians. When you give your staff the tools they need to perform repairs, you open up a whole new world of productivity and revenue.

Cut down on repair time by providing access to labor time guides, wiring diagrams, and procedures right inside of the service order workflow

Bring inspection and diagnosis to a whole new level with the Fullbay workflow, expertly designed to make sure you never miss a repair need

Speed up multiple processes by leveraging global services and canned jobs for estimates and service orders

Keep Your Customers in the Loop.

If a repair is made and a customer isn’t around to see it, does it make a sound? Yes! Informed customers are happy customers, so make sure they know what’s going on as repairs proceed. Customers can:

View active repair statuses in their personalized portals to see exactly where their vehicles are in the process

Authorize preventive maintenance, estimates, parts, and additional repairs

Dive into detailed notes and images captured during the repair process

Pay invoices and review previous payments made within Fullbay as necessary

TOP-TIER SUPPORT

Get free, comprehensive help from dedicated reps who know Fullbay better than anyone.

FULLBAY LEARN

Everyone in the shop can learn how to use Fullbay with our detailed tutorials and education modules.

INTEGRATIONS

Optimize your shop with labor time guides, service guides, wiring diagrams, and other industry-leading integrations.

SERVICE ORDER WORKFLOW.